1. Basic Information
The operator of the online store melibe.sk is the company:
Petra Sabova – Melibe
Bernolakova 771/43
95618 Bosany, Slovakia
ID: 44741766
VAT N.: 1079420155
Supervisory Authority:
SOI Inspectorate based in Bratislava
Prievozska 32
P.O. Box 5, 820 07 Bratislava 27, Slovakia
The customer is the person (or company) who has selected and paid for the production of the Melibe learning tower (Montessori learning tower) or its accessories. The customer must truthfully provide the delivery address and contact details in the order. All orders placed through the website www.melibe.sk are binding.
A condition for the validity of the order is the completion of all mandatory fields marked in the order form.
2. Buyer’s Obligations
The buyer undertakes to properly receive the ordered goods, check the integrity of the packaging, and immediately report any defects or damage to the shipment to the carrier and the operator.
The buyer acquires ownership of the goods only upon full payment of the purchase price.
The risk of damage to the goods passes to the buyer upon receipt of the ordered goods.
The buyer is obliged to pay the purchase price for the goods in the amount and according to the payment terms.
3. Seller’s Obligations
Seller is obliged to:
– manufacture the goods to order according to the buyer’s specifications,
– package the goods for transport in a way that prevents damage,
– deliver the ordered goods to the consumer properly and on time to the designated location,
– provide the buyer, no later than upon delivery of the goods, with all documents necessary for the proper receipt and use of the goods in accordance with applicable legal regulations.
4. Method and Delivery Time
The learning towers are shipped via the DPD courier service. Personal pickup is available in Bošany or by prior arrangement.
Shipping fees:
– Delivery by DPD courier with advance payment – 12.00 EUR
– Personal pickup – free of charge
The standard delivery time is up to 20 business days. In the case of individual requests, such as height adjustments, name painting, or other modifications to the tower, the delivery time may be extended to 40 business days. The buyer will be informed of any potential extension of the delivery time by email or phone.
5. Payment Conditions
You can pay for the ordered goods via:
payment card
IBAN: SK23 0200 0000 0047 7673 4851
Bank: Vseobecná uverova banka, a.s.
Variable Symbol: order number
In the case of manufacturing a learning tower or other products according to specific requirements, or in the event of changes to its dimensions, the seller reserves the right to request a deposit of 50% of the purchase price.
For specific customization requests related to the learning tower or other products, additional charges may apply. These fees will be agreed upon with the buyer in advance.
6. Right of Withdrawal
In accordance with §12 of Act No. 108/2000 Coll., the buyer has the right to withdraw from the contract. The goods must be returned to the seller’s address.
The buyer has the right to cancel the order without a fee, but only on the same day the order is placed and if the learning tower or other products have not yet been manufactured. In the case of canceling a confirmed or dispatched order, the buyer is obliged to compensate the seller for any damage incurred as a result of this action. The cancellation fee may be up to 50% of the total price of the goods.
The right of withdrawal does not apply to custom orders, as stated in point 11, Return of Goods.
7. Complain Policy
A warranty is provided for all goods in accordance with the applicable laws of the Slovak Republic.
The warranty must be claimed from the seller by sending the goods and the complaint record to the address provided in the contact details.
8. Ownership of the Goods
The goods remain the property of the company operating www.melibe.sk until the payment for the shipment is completed.
9. Refund Policy
Before accepting and paying for the shipment from the courier service, please check on-site to ensure the package is not damaged. If the shipment arrives damaged, please inform us by email or phone. The warranty period starts from the day the goods are delivered to the buyer and the full payment for the goods is made.
The warranty covers only:
– verifiable manufacturing defects that are discovered immediately after the delivery of the goods or during their use.
The warranty does not cover:
– defects caused by the user during normal use of the goods and normal wear and tear of the goods.
Complaint Procedure
To ensure your complaint is accepted, you must follow these rules:
1. After receiving the goods, check the items.
2. If you notice any issues with the goods upon receipt, you must notify us of the discovered issues by email or phone, no later than 3 days after receiving the goods.
3. If you find any discrepancies between the invoice and the goods delivered (in type, quantity, or price), please inform us via email or phone.
4. Then, send the defective goods to our address along with a written statement explaining how the damage (issue) occurred.
5. The shipping costs are fully borne by the buyer.
6. Do not forget to include a copy of the receipt that you received with the goods in the package.
7. When returning the goods, pack them in a way that prevents damage during transport.
8. Damage to the goods during transport will result in the complaint not being accepted.
9. Send the goods as a parcel marked as “fragile.” The package must be sent as a parcel to the address.
10. If the goods are sent as a cash-on-delivery package or via the post office, the shipment will not be accepted.
The goods must be sufficiently packed. Any damage during transport will result in a reduction of the refunded amount. For instructions on proper packaging, visit: https://www.melibe.sk/balenie-veze
The return address is:
Petra Sabova – Melibe
Bernolakova 771/43
956 18 Bosany, Slovakia,
+421 907 235 798.
Please mark the package as FRAGILE. Shipments sent cash-on-delivery or via the Slovak Post as a “parcel to post office” will be returned to the sender.
10. Complaint Resolution Time
Complaints are processed on working days via email or phone. The complaint procedure begins on the day the seller receives the returned goods and ends on the day the resolved complaint is sent back to the customer.
We will decide on the validity of the complaint no later than 3 working days from receiving the returned goods.
You will be informed of the outcome via email, unless agreed otherwise.
An authorized complaint, including the correction of the defect, will be resolved at our expense without unnecessary delay, and no later than 30 calendar days from the start of the complaint procedure.
In the case of an unjustified complaint, the goods will be returned to the customer with the corresponding statement.
11. Return of Goods
In accordance with § 7(6)(c) of Act No. 102/2014 Coll., the consumer cannot withdraw from the contract if the subject of the contract is the sale of goods made according to the buyer’s special requirements, custom-made goods, or goods specifically intended for one buyer. In accordance with these terms and conditions and the cited provision of the law, it is not possible to withdraw from a contract that involves the manufacturing of custom-made goods or goods tailored to a specific buyer.
The seller is obliged to return all payments received from the consumer under the contract or in connection with it, including delivery, shipping, and other costs and fees, without undue delay, but no later than 14 days from the day the notification of withdrawal from the contract is received. The contracting parties may agree that instead of returning the purchase price, the seller will exchange the returned goods for other goods of equivalent value from the seller’s offer.
When withdrawing from the contract concerning the sale of goods, the seller is not obliged to return payments to the consumer before the goods are delivered to the seller or until the consumer proves they have sent the goods back to the seller, unless the seller offers to collect the goods personally or through a person authorized by the seller.
In the case of withdrawal from the contract, the consumer bears the cost of returning the goods to the seller or the person authorized by the seller to receive the goods.
In the case of withdrawal from the contract, the consumer is responsible for any decrease in the value of the goods resulting from handling the goods in a way that goes beyond what is necessary to establish the nature and functionality of the goods.
The seller reserves the right not to accept goods sent by the buyer as cash on delivery.
Withdrawal from the contract by a business customer is governed by the relevant provisions of the Commercial Code.
The goods must be sufficiently packed. Any damage during transport will result in a reduction of the refunded amount. For instructions on proper packaging, visit: https://www.melibe.sk/balenie-veze
The return address is:
Petra Sabova – Melibe
Bernolakova 771/43
956 18 Bosany, Slovakia,
+421 907 235 798.
Please mark the package as FRAGILE. Shipments sent cash-on-delivery or via the Slovak Post as a “parcel to post office” will be returned to the sender.
12. Alternative Dispute Resolution
In the event that the buyer (consumer) is dissatisfied with the resolution of the complaint by the seller, or if the buyer (consumer) has contacted the seller with a request for redress and is dissatisfied with how the seller handled the complaint, or if the buyer believes that the seller has violated their rights, the buyer (consumer) has the right to request redress from the seller. If the seller responds to this request with a rejection or does not respond within 30 days of the request being sent, the buyer (consumer) has the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity.
The alternative dispute resolution entity is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, P.O. Box No. 5, 820 07 Bratislava, or another relevant authorized legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available on the website www.mhsr.sk).
The buyer (consumer) has the right to choose the alternative dispute resolution entity to approach. The consumer can use the online dispute resolution platform available on the website https://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution.
13. Privacy Policy
We Respect Your Privacy.
In order to process your order, we need to temporarily store your personal data with your consent. The data provided is protected against misuse, and we guarantee that it will not be shared with third parties. The provision, processing, and handling of your data, as well as related rights and obligations, are governed by and specified in Act No. 18/2018 Coll. on the protection of personal data.
By using the website www.melibe.sk, you consent to the collection and use of information about you and your purchases under the terms outlined above.
13.1. What Data We Collect
For the completion of a business transaction, we need to know your first name, last name, address, phone number, and email contact.
13.2. What the Data is Used For
In order to complete the business transaction and deliver the goods to the location you specify, we need to know the above-mentioned information.
13.3. Your Rights Related to Personal Data Protection
In connection with the processing of your personal data, you have the following rights:
– The right to access your personal data
– The right to correct your personal data
– The right to erase your personal data
– The right to restrict the processing of your personal data
– The right to object to the processing of your personal data
– The right to data portability
– The right to withdraw consent (if consent is the legal basis for processing)
– The right to file a complaint with the supervisory authority, i.e., the Office for Personal Data Protection of the Slovak Republic.
13.4. How Long We Store Your Data
After completing the business transaction and delivering the goods, your personal data will be deleted, no later than 30 days from the date of confirmation of receipt of the goods. If you wish to have your personal data deleted immediately, simply send an email to info@melibe.sk.
14. Cookies
The website uses the Google Analytics service provided by Google, Inc., which uses information to evaluate the use of the site and create reports on visitor activity. For more information on how Google collects and uses data, your rights, and privacy protection, please refer to Google’s privacy policy.
The website also uses the Google AdWords service provided by Google, Inc., which allows us to target users who have previously visited our website. This way, we can present our ads on other websites within the Google Display Network to users who have already shown interest in our products and services. For more information on how Google collects and uses data, your rights, and privacy protection, please refer to Google’s privacy policy.
Our website also uses social media plugins from facebook.com, operated by Facebook Inc. If you visit a page on our website that contains an integrated “social plugin” from Facebook, a connection will be established with Facebook’s servers, and information will be sent about the pages of our company that you have visited. If you are logged into your Facebook account at the same time, this information will be linked to your personal account on Facebook. If you use the plugin feature (such as Like, comment), this information will be associated with your Facebook personal account. For more information on how Facebook collects and uses data, your rights, and privacy protection, please refer to Facebook’s privacy policy.
Web browsers (such as Internet Explorer, Mozilla Firefox, Google Chrome, etc.) support cookie management.
In the settings of your web browser, you can manually delete, block, or completely disable the use of cookies, or block or allow them only for specific websites. However, in this case, we cannot guarantee that all areas of our website will retain their intended functionality. The process of setting up cookie blocking depends on the browser you are using. Instructions can be found using the “help” option or the relevant menu in the web browser you are using.